Crisis Line

In Ottawa: 613-260-2360

Long distance toll-free: 1-877-377-7775

Service in both official languages.

What Is A Crisis?

We leave that up to you! If you are feeling overwhelmed as a parent or youth then you can call us for support.

A crisis for one person may not be considered a crisis for another. The event itself, therefore, does not define whether one is in crisis. Rather, it is the response (or lack of response) to an event which defines this term.


A crisis refers to a situation in which an individual is reacting to an event and:

  • Perceives himself/herself as being unable to solve or manage and
  • Perceives that this will lead to an escalation of the situation, putting self and/or others at risk for harm.